SHIPPING AND RETURNS

SHIPPING POLICY

All orders can be delivered using Australia Post and rates are calculated depending on the weight and size of your order. 

Horse Supplements Direct will endeavour to ship within 1 -2 working days of receiving your order, however if the manufacturer is out of stock or any other unforeseen conditions we will advise an ETA via email.

We do not offer pickup from our warehouse currently.

Our office hours are 9 am to 5 pm excluding public holidays and weekends. Orders are accepted 24/7 online.

RETURN POLICY

Products can be returned for a full refund if you change your mind or made an error in purchasing. Product must be unopened and in original packaging within 7 days of purchase. Freight charge to warehouse will be at clients cost unless the error was made by Horse Supplements Direct.

Please email us for a return authorisation number.

PRIVACY POLICY

Horse Supplements Direct is committed to excellence and will not in any circumstances divulge any client details to any third party person or company. We respect your personal information with utmost integrity and privacy.  We do not hold any credit card details in compliance with Australian Privacy laws. We may request your name and email address to respond to your order. If you enter a competition we will require your name and address in order to manage the competition and notify winners.

TERMS & CONDITIONS

All products on this website are in Australian dollars. All prices include GST and shipping costs are included at checkout. No additional fees will be charged.